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Rate Point for Your Business

Grow your business with Rate Point, because word-of-mouth and reputation is everything! Connect with your customers, increase sales and grow your business! RatePoint's easy-to-use communication tools help you connect via email. Use every customer interaction as an opportunity to manage your reputation, drive repeat business and attract new customers. Order now.

RatePoint is a web-based service that allows businesses and organizations to collect, manage, and promote customer feedback, and connect with their customers. A RatePoint membership includes customer feedback/ratings, e-mail marketing, and survey tools all in one package.

Businesses who are part of RatePoint display the RatePoint seal on their website. Customers can click on the seal to read or submit their own reviews about the business. For customer ratings, RatePoint authenticates the user to assure that the input is legitimate. The feedback then goes into a business management system or is displayed directly on the website.

RatePoint was designed to provide small businesses with the tools they need to collect, manage, and promote customer feedback and connect with their customers. There are over 27 million small businesses in the United States which presents a large target market for RatePoint services.

RatePoint's packages include easy-to-use tools to help manage your customer feedback, email marketing and surveys.

	Customer Feedback helps you attract new customers--over 77% of online shoppers turn to consumer reviews when making a purchasing decision. Research also shows that when customers are prompted for feedback they leave more of it and it is generally positive.
	Dispute Resolution helps you manage your online reputation--by requiring a good faith effort to resolve disputes, businesses and consumers have resolved over 90% of their negative reviews through RatePoint.
	Email Marketing keeps you in touch with your current customers. Use RatePoint's easy-to-use templates to create newsletters, promotions, and more. Analyze your campaign data with e-mail reporting, tracking and graphing features - including open and click through rates.
	RatePoint's Dashboard provides you with up-to-date data on your RatePoint account including historical review data, review and dispute alerts and traffic statistics. Use the information to optimize and grow your business.
	Survey tools help you to quickly create and send great looking customer satisfaction surveys. Find out how you are doing or how you can improve your business directly from your customers.

Once purchased, a RatePoint Communication Coach works directly with YOU to get you up and running quickly. If you are a consultant or service provider working on behalf of a customer that you refer, our team can work directly with you to make sure you can provide your customers with the best possible experience. Customer support for email marketing, reputation management and customer surveys is handled by RatePoint.