Frequently Asked Questions and Answers About Super Web Hosting

Q. What kind of guarantee do you offer?
A. First, you have a 60-day money-back unconditional guarantee. This mean if you are less than thrilled with the reliability, resources and support you experience with www.vSuperHost.com - you can ask for a full refund : no questions asked.

Second, part of our guarantee to you is our reliable uptime web hosting with roll-over bandwidth savings, unlimited web domains on one account, easy management and credit to your account if you ever experience down time. Guaranteed!

Q: What form of payment do you accept?
A: We accept Visa, MasterCard, Discover, American Express and PayPal.

Q: Are you open for business evenings or weekends?
A: Yes. The HelpDesk is open 24/7.

Q: How do I register and create my account?
A: Your account is automatically created when you order web hosting, register a domain, transfer a domain or order an SSL certificate. The resources available from downloads to support to knowledgebase to our generous affiliate program are exclusively for customers of vSuperHost. Transfer is free so hop on over today and enjoy the awesome benefits you have with super business web hosting.

Q: Do you provide free support services?
A: Yes. You have free inquires, technical support on any issue regarding your hosting... as well as a secure customer account with your hosting services.

Q. How do I get free hosting?
A. It's easy to get a year of free hosting. You can use a coupon that you get from one of our promotions, or become an affiliate. If you have already registered for an account, open a support ticket. (Free hosting is available on the business plan when you choose the biennial billing cycle, a savings of $240: coupon code required)

Q. What do you mean by secure customer account?
A. Your account is private and protected with SSL deployment for securing transmission of financial information. With identity theft on the Internet, protecting the transmission of a broad range of personally-identifiable information is ever more important. This category of data would include \ email addresses, payment information as well as account registration and login information.

Q: What is ssl web hosting?
A: A secure server safeguards transactions over the Internet by encoding information passing between computers at different locations. When you utilize a secure server for a website or shopping cart, for example, your customer's personal information and credit card information are encrypted using Secure Sockets Layer (SSL) encryption technology before being sent over the Internet, making it virtually impossible for your information to be stolen or intercepted.

There are two main online security problems that SSL certificates help solve:

1. Authentication - proving a company's (or server's) identity online and in so doing create a sense of trust and confidence in using a Web site.
2. Encryption - offering protection for the data submitted to a Web site (or between servers) so that in the event of interception, it will be unintelligible without the unique key used for decryption.

Solving these security problems allows an online business to protect against the following scenarios:

* Spoofing - The low cost of Web site design and ease with which existing pages can be copied makes it all too easy to create illegitimate sites that appear to be published by established organizations. In fact, con artists have illegally obtained credit card numbers by setting up professional-looking storefronts that mimic legitimate businesses.

* Unauthorized Disclosure - when information is transmitted "in the clear", making it possible for hackers to intercept the transmissions and obtain sensitive information from customers.

* Data alteration - the content of a transaction can be intercepted and altered en route, either maliciously or accidentally. User names, credit card, and social security numbers as well as currency amounts, or any information sent "in the clear" is all vulnerable to alteration.

Q. What is a domain pointer?
A. The domain pointer service is designed to allow more than one domain name to point to the same Web site. Say you have a domain named "MyWebsite.com" but want people also to find your site using "MyBusiness.com". You could set up a second domain name and purchase a domain pointer for "MyBusiness.com", pointing to "MyWebsite.com". Visitors entering either name would land on your main Web site. In order to utilize the free domain pointer, both the pointer domain and the main domain must be hosted by vSuperHost.com

Q. What is domain parking?
A. Domain parking refers to the registration of an Internet domain name without that domain being used to provide services such as e-mail or a website. This may have been done to reserve the domain name for future development. Often, a parked domain uses a 'pointer' to temporarily point visitors to the main site.

Q. What is a subdomain?
A. Subdomains are commonly used to assign a unique name for a particular purpose, department, function, or service. For example: http://secure.mywebsite.com or http://psyche.usa.com

Q. Does unlimited websites mean I can add as many different domain websites as I want to my account?
A. Disk storage space and transfer limits are regulated by the account type. Sometimes, a web owner might publish 10 small three-page websites that use the basic plan beautifully. But 10 sites that utilize more than 3 or 4 pages may be better served by one of the other plans.

Q. What's the difference between a shared security certificate and a dedicated security certificate?
A. Shared SSL certificates are free with your vSuperHost account. This gives you the opportunity to publish a secure ecommerce site (for example) without added expense of a dedicated security certificate. Many web owners start with the free shared certificate and then buy their own in a few months.

The downside is that when the https is utilized, the browser bar displays the host path instead of your site name.

Q. What are your terms and conditions?
A. It is good business to set out the terms and conditions of sale for professional services so there are no misunderstandings. Both of us know what is expected, and we both agree as to how we are going to work together. A link to our terms and conditions is posted at the bottom of our home page.

Q: Is web design, development and maintanence included?
A: vSuperHost services cover the scope of your remote service storage and bandwidth used. Plus free web builder templates. All hosting plans support JavaScript for dynamic features, such as a fly-out menu system, and web enhancements, such as a content management system, today's date and weather. Every account also includes the https shared security protocol.

Please visit our knowledgebase for more information and articles you may find useful. Thanks so much.