Code of Ethics

We promise the highest professional standard for honesty, performance and behavior. We serve clients with the utmost respect and courtesy. We share knowledge and provide counsel that is intended to be a benefit.

We promise to never deceive, spam or do any action that is illegal, inappropriate or dishonest. We will always do our best.

Pricing Policy
We price services fairly and competitively. We do not overbill for services rendered. We respond quickly when cancellations and refunds are requested. Our intention is to provide quality services, deliver on our promises and perform requested tasks that benefit and serve our customers success online... in return for reasonable compensation.

Privacy Policy
Privacy and confidentialty are important to us and we absolutely respect your right to privacy, as well. Our privacy policy summarizes what personally identifiable information we may collect, and how we might use this information. This policy is strictly adhered to. We employ encryption and security devices to deliver on our promises.

Ecology Policy
We believe in community and family as well as a responsibility to future generations. As business owners, here some of the initiatives we embrace to ensure that our impact on the environment is reduced today... and for the future.

Business paperwork:
We reduce the amount of paperwork we generate to get you your order. The printing of business papers require an enormous amount of paper products for invoices, receipts, estimates, agreements, documents and white papers. So does storage and the boxes to store the paper goods in.

Marketing Department paperwork solution:
Since 2003, we discontinued use of out-dated office habits. Among other changes, we went digital for invoice/receipts and pdf documents online.

Our commitment to reduce paperwork means that you might not be able to get a duplicate copy of an invoice. It's worth it to help save hundreds of trees per year and eliminate the pollution that would result if outdated stored paper goods and boxes were sent to an incinerator.

We provided the online shopping system, which stores your order history. Should clients choose to open an online account, your online account stores data that we used to store in filing cabinets. This is the solution we offer that allows you to print copies of previous orders, receipts and invoices should you need to do so.

Business partners:
We work with our network of business partners to cut down on the amount of paper goods and packaging used on certain products in our industry.

Less plastic, paper and Styrofoam translates into less waste in our landfills. Less weight for freight companies means less fuel used, thus cutting down on pollution. Less waste in the manufacturing process helps keep both our air and water cleaner.

Working with many of our partners, the use of separate pull sheets, packing slips and invoices has been reduced.

By using 1/3 less paper per order (multiplied by 4,000 orders a year and more), many trees are left standing, and there is 2/3 less waste that ends up in our landfills or gets burned in incinerators.

Conservation:
Finally, in our office today, light bulbs used are long-life, florescent bulbs. We recycle file folders; cell phones are sent to our trioops; and we wear sweaters in winter to save energy by not running the heater and take similar steps in summer with the air conditioner. We reuse paper clips, use digital notepads, a digital calendar and calculator rather than battery operated or paper versions of these office tools.

We now also use a digital planner and task master. These may seem like small contributions to the environment, but the benefits are larger than they seem: Brighter lights mean more accuracy when processing your order. Since the light burns much cooler than incandescent lighting, less energy is used to cool the office, meaning lower energy costs - which means lower overhead costs passed to you. The same and similar environmental savings occur with other small steps. In fact, as a result of these and other savings steps we take, we have not raised our fees in over three years.